Dedicated Support
Dedicated hosting support is a passion of ours, it's something we take very seriously, and it's what we have built an enviable reputation upon. We have two distinct support areas, automated escalation and of course humans!
Humanised Support Teams
Our support teams have all been trained with the same ethos in mind, the customer knowledge may not match or may exceed ours! Put simply, our support team is trained to quickly establish the level of knowledge that a customer may have and adjust their responses to mirror that knowledge.
We realise that some customers may not be as comfortable with the technical side of dedicated hosting where others may have a high level of knowledge. Our support team therefore ensure that not only are support requests answered quickly and efficiently but also in a manner that a customer can understand clearly.
Automated Support
On top of our telephone support teams we also have automated processes in place to ensure that our services are up and running 24/7/365. These automated systems include:
- Advanced server monitoring with built in escalation and resolution tools
- On-site technical personnel within the data centre 24 hours per day, 7 days per week.
- Extensive knowledgebase system
- Rapid response ticket system
- Bespoke early warning and pro-active systems management service
The Full Monty
Our fully managed servers are the ultimate way for you to have complete peace of mind. Not only do you get the full support systems above but you also have a dedicated account manager looking after your interests and servers whilst you get on with the more important job of running your business!
Managed dedicated hosting customers have a direct point of contact within our team available around the clock who will monitor, support and act on your behalf whenever the need arises.